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Store Policies

Credit Cards: We accept MASTER CARD, VISA, American Express and Discover.
Please include card number and expiration date when you place your order online.

Toll-Free Number ( 1-800-225-4424, 1-800-225-4425) are for placing orders only. For all other questions and checking of in stock status call :1-781-321-0090 for Customer Service.

Shipping Charges: Domestic Ground Shipping (Continental USA only) Shipping charges will be charged based upon your total order and will be shipped VIA FEDEX ground service in the Continental United States (*except Alaska, Hawaii and Puerto Rico).

The following rates apply:

TOTAL ORDER
SHIPPING CHARGE
Over $1500.00
$30.00
$1000.00 - $1500.00
$25.00
$500.00 - $1000.00
$15.00
$75.00 - $500.00
$9.00
Under $75.00
$10.00

For orders that require multiple shipments, there will be a $8.00 charge for each shipment made on your backorder. To minimize these charges shipments will be in $75.00 increments. We reserve the right to ship orders in any number of shipments per order we desire. Any customer request to ship backorder under $75.00 require an additional $5.00 shipping charge. For orders shipped to a Post Office Box, you will be billed for the actual cost charged by the United States Postal Service (plus $3.00 service charge). Alaska, Hawaii and Puerto Rico shipping charges will be billed at the actual cost charged by the carrier (plus $3.00 service charge).

Express Shipping: FedEx next day, two day, and three day shipping are available. Please call us at 1-800-225-4424 if in the USA or 781-321-0090 if outside the USA to place your order. Express shipping charges will be billed at the actual costs charged by the carrier (plus $3.00 service charge). We can not estimate these charges ahead of time since each order varies in weight and size.

International Shipping: For orders outside the Continental United States, you will be billed at the actual cost charged by FedEx or the United States Post Office (plus $3.00 service charge). We can not estimate these charges ahead of time since each order varies in weight and size and the charges vary from country to country. If you place the order on line no shipping charge will appear, the actual cost will be charged once your order is shipped. You will receive a second charge on your credit card for these charges. Please call 781-321-0090 if you have any questions.

Disclaimer: We are not responsible for printing errors, for sale of Layaway items, for shipment cutbacks from any manufacturers/distributors, or for the acceptance of overbooked orders for a particular item. All items are on a first come first served basis.

Damaged Merchandise: All items are shipped fully insured. If you receive items damaged by the freight carrier, please call us so we may contact the freight carrier. Hold the damaged item along with the shipping box. 10 days limit from shipping date.

Back Orders: Due to the unique manufacturing process in the industry, some backorders may take quite a while to ship. Items will remain on backorder until product is received from the manufacturer or notice is received that it is not being made. The customer may cancel their back orders at any time prior to receipt from the manufacturer.

Returns: Please call 781-321-0090 to get a return authorization which must appear on your shipping label below the city and state. Please use preprinted label attached to your invoice. The yellow invoice copy must be enclosed with the backside completed explaining what needs to be done. The merchandise must be in the original package in unused condition.

NO RETURNS AFTER 10 DAYS OF RECEIPT.

All returns are subject to a 15% restocking charge and applicable freight charges if not exchanged for merchandise of equal value. No returns of books or video tapes. All warranty returns must be prepaid by the customer.

Massachusetts Residents: Massachusetts residents add 6.25% sales tax.

©Copyright Charles Ro Supply Co.2018